What our engineers handle on Rocket.Chat
This is the hands-on work, done by a person: the jobs the automatic tools cannot do for you.
- 1Deploy with Docker and a MongoDB replica set
- 2Set up TLS, email, uploads and mobile push
- 3Plan upgrades between releases with backups
- 4Monitor memory, connections and database health
Problems we fix
Problem
The server uses all the memory
What we do
We check MongoDB cache settings, Node memory and the number of integrations, and fix the largest consumer.
Problem
Users are disconnected often
What we do
We check the proxy WebSocket settings and timeouts, and fix them.
Problem
An upgrade breaks the application
What we do
We restore from backup and re-run through the supported version path.
Automatic tools, and our team for the rest
RootManage is automatic server management with every tool in one place. The tools run by themselves on a schedule and report to one dashboard. Everything they cannot do, and every emergency, is handled by our engineers by hand.
Automatic
RootManage tools, running by themselves
- Server Health agent reports load, disk use and failed login attempts to your dashboard.
- Uptime checks check the server every minute and email you when it stops answering, and again when it recovers.
- Backup agent runs scheduled backups at 02:00 IST to storage we provide or to your own SFTP or S3 box, with help restoring.
- Metrics agent draws CPU, memory, disk and network charts, sampled every five minutes.
Manual, by our engineers
Everything else, and every emergency
- Hands-on work. Fixes, tuning, migrations, upgrades and the other jobs listed above on this page.
- Emergency work. A hacked site, an outage or a failed update is handled by a person who investigates and fixes it, not by a script.
- Things we do not automate. Anything the tools do not cover is done by hand, over SSH, WHM or RDP, on a login you can remove at any time.
The tools are optional, run on Linux servers and are installed by you with one command each. Every job our team does is recorded as a task in your dashboard with the details, and you get an email when it is updated.
How it works
- 1
Sign up
Create an account, choose a plan and add the server you want managed.
- 2
Install the tools
Run one command per tool. They then work by themselves and report to your dashboard. For hands-on work you give us a login you can remove at any time.
- 3
Automatic, with people behind it
The tools watch, scan and back up automatically and alert you. Our engineers do the rest by hand and handle every emergency, and you follow each task in your dashboard.
Questions about Rocket.Chat
Can Rocket.Chat handle customer support chat?
Yes, it has an omnichannel feature. We set up the server side and connect your channels.
Where is the data stored?
On your server in MongoDB and the file store. We back both up.
What does it cost to have Rocket.Chat managed?
Managed plans start at ₹1,999 a month for one server, and Rocket.Chat is managed as part of the server. The pricing page lists what each plan includes. If a server is already infected, the emergency cleanup is a one-time ₹9,000 job.