What our engineers handle on Asterisk and FreePBX
This is the hands-on work, done by a person: the jobs the automatic tools cannot do for you.
- 1Restrict SIP and RTP to trusted addresses and use a strong firewall and Fail2Ban
- 2Configure trunks, extensions, routes and limits on international calls
- 3Update FreePBX modules and Asterisk and back up the configuration
- 4Troubleshoot one-way audio, echo and dropped calls
Problems we fix
Problem
Unexpected call charges appear
What we do
We block the fraudulent routes immediately, find how the attacker got in, change credentials and restrict dialling rules.
Problem
Calls have one-way audio
What we do
We fix NAT and RTP settings and the firewall so audio flows both ways.
Problem
Extensions lose registration
What we do
We check network, NAT keepalive and the phone settings, and fix the cause.
Automatic tools, and our team for the rest
RootManage is automatic server management with every tool in one place. The tools run by themselves on a schedule and report to one dashboard. Everything they cannot do, and every emergency, is handled by our engineers by hand.
Automatic
RootManage tools, running by themselves
- Server Health agent reports load, disk use and failed login attempts to your dashboard.
- Metrics agent draws CPU, memory, disk and network charts, sampled every five minutes.
- Uptime checks check the server every minute and email you when it stops answering, and again when it recovers.
- Guard watches traffic for abnormal spikes and lets us block or unblock addresses. It is not an internet DDoS scrubber.
- Backup agent runs scheduled backups at 02:00 IST to storage we provide or to your own SFTP or S3 box, with help restoring.
Manual, by our engineers
Everything else, and every emergency
- Hands-on work. Fixes, tuning, migrations, upgrades and the other jobs listed above on this page.
- Emergency work. A hacked site, an outage or a failed update is handled by a person who investigates and fixes it, not by a script.
- Things we do not automate. Anything the tools do not cover is done by hand, over SSH, WHM or RDP, on a login you can remove at any time.
The tools are optional, run on Linux servers and are installed by you with one command each. Every job our team does is recorded as a task in your dashboard with the details, and you get an email when it is updated.
How it works
- 1
Sign up
Create an account, choose a plan and add the server you want managed.
- 2
Install the tools
Run one command per tool. They then work by themselves and report to your dashboard. For hands-on work you give us a login you can remove at any time.
- 3
Automatic, with people behind it
The tools watch, scan and back up automatically and alert you. Our engineers do the rest by hand and handle every emergency, and you follow each task in your dashboard.
Questions about Asterisk and FreePBX
Do you provide SIP trunks?
No. Trunks come from your telecom provider. We configure and secure the server that uses them.
Can you migrate us from another phone system?
Yes, with a plan for numbers and extensions and testing before cutover.
What does it cost to have Asterisk and FreePBX managed?
Managed plans start at ₹1,999 a month for one server, and Asterisk and FreePBX is managed as part of the server. The pricing page lists what each plan includes. If a server is already infected, the emergency cleanup is a one-time ₹9,000 job.