What our engineers handle on ERPNext and Frappe
This is the hands-on work, done by a person: the jobs the automatic tools cannot do for you.
- 1Set up the production bench with Nginx, supervisor and TLS
- 2Keep the scheduler and workers running and watch for stuck jobs
- 3Update the bench and apps in a controlled way, on a copy first
- 4Schedule backups and test restoring a site
Problems we fix
Problem
Background jobs stop running
What we do
We check the scheduler, workers and Redis queues, restart them and fix the cause.
Problem
bench update breaks the site
What we do
We restore from backup if needed and re-run the update with the right branches and dependencies.
Problem
The site is slow with many users
What we do
We tune gunicorn workers, MariaDB and Redis and find slow reports.
Automatic tools, and our team for the rest
RootManage is automatic server management with every tool in one place. The tools run by themselves on a schedule and report to one dashboard. Everything they cannot do, and every emergency, is handled by our engineers by hand.
Automatic
RootManage tools, running by themselves
- Server Health agent reports load, disk use and failed login attempts to your dashboard.
- Uptime checks check the server every minute and email you when it stops answering, and again when it recovers.
- Backup agent runs scheduled backups at 02:00 IST to storage we provide or to your own SFTP or S3 box, with help restoring.
- Metrics agent draws CPU, memory, disk and network charts, sampled every five minutes.
Manual, by our engineers
Everything else, and every emergency
- Hands-on work. Fixes, tuning, migrations, upgrades and the other jobs listed above on this page.
- Emergency work. A hacked site, an outage or a failed update is handled by a person who investigates and fixes it, not by a script.
- Things we do not automate. Anything the tools do not cover is done by hand, over SSH, WHM or RDP, on a login you can remove at any time.
The tools are optional, run on Linux servers and are installed by you with one command each. Every job our team does is recorded as a task in your dashboard with the details, and you get an email when it is updated.
How it works
- 1
Sign up
Create an account, choose a plan and add the server you want managed.
- 2
Install the tools
Run one command per tool. They then work by themselves and report to your dashboard. For hands-on work you give us a login you can remove at any time.
- 3
Automatic, with people behind it
The tools watch, scan and back up automatically and alert you. Our engineers do the rest by hand and handle every emergency, and you follow each task in your dashboard.
Questions about ERPNext and Frappe
Do you set up GST and company configuration?
We handle the server. Business configuration is for your ERPNext implementer or team.
Can you move ERPNext to a new server?
Yes. We back up and restore the site, test it and switch over.
What does it cost to have ERPNext and Frappe managed?
Managed plans start at ₹1,999 a month for one server, and ERPNext and Frappe is managed as part of the server. The pricing page lists what each plan includes. If a server is already infected, the emergency cleanup is a one-time ₹9,000 job.