Shipping and Delivery Policy

RootManage sells digital services only. We do not ship physical products, so there is no courier delivery, packing, or shipping charge.

How the service is delivered

• After successful Razorpay payment, the plan is added to your RootManage dashboard.
• You receive confirmation on-screen and by email (adzcityinfo@gmail.com).
• Onboarding / first engineer contact: typically within 15 minutes for paid plans, 24/7 for critical emergencies.
• You must provide server access (IP, panel, or SSH) in tickets so we can deliver the work.

Service area

We support clients in India and abroad, but we bill in INR. Support is remote over SSH, WHM, and RDP.

Delays

If activation is delayed, email adzcityinfo@gmail.com with your payment ID. We will complete delivery or refund as per the cancellation policy.