Cancellation and Refund Policy

This policy applies to all purchases on rootmanage.com paid in INR through Razorpay (cards, UPI, netbanking, wallets).

Subscriptions (monthly / annual)

• You may cancel renewal anytime from Dashboard → Billing. Access continues until the end of the paid period.
• If you cancel within 7 days of first purchase and we have not started substantial work (no completed migration or emergency job), we will refund the amount to the original payment method.
• After 7 days, or after work has started, fees are non-refundable except as required by law or as a goodwill credit we may offer.

One-time emergency / cleanup

If we have not begun the cleanup, you may request a full refund within 24 hours. Once work has started, the fee is non-refundable. If we cannot complete the job for reasons on our side, we will refund in full.

Failed or duplicate payments

Failed Razorpay attempts are not charged. Duplicate successful charges: email adzcityinfo@gmail.com with the payment ID; we will refund the extra charge after verification.

How to request a refund

Email adzcityinfo@gmail.com with your registered email, invoice number, and Razorpay payment ID. Approved refunds are processed to the original method, typically within 5–7 business days (bank timelines may add 5–7 days).

Chargebacks

Please contact us before raising a chargeback so we can resolve billing issues faster.