What our engineers handle on BigBlueButton
This is the hands-on work, done by a person: the jobs the automatic tools cannot do for you.
- 1Install on a supported system with a public IP and the required ports
- 2Set up recording, Greenlight and the Moodle or LMS connection
- 3Tune resources and plan for the number of students
- 4Update with the supported upgrade path and monitor during classes
Problems we fix
Problem
Students cannot hear or share the screen
What we do
We check TURN, firewall and the public IP configuration and test from a typical network.
Problem
Recordings fail to process
What we do
We read the recording logs, fix disk space or permissions, and reprocess the sessions.
Problem
The server struggles with big classes
What we do
We measure CPU and bandwidth, tune settings and recommend a larger server or a scaled setup.
Automatic tools, and our team for the rest
RootManage is automatic server management with every tool in one place. The tools run by themselves on a schedule and report to one dashboard. Everything they cannot do, and every emergency, is handled by our engineers by hand.
Automatic
RootManage tools, running by themselves
- Server Health agent reports load, disk use and failed login attempts to your dashboard.
- Uptime checks check the server every minute and email you when it stops answering, and again when it recovers.
- Backup agent runs scheduled backups at 02:00 IST to storage we provide or to your own SFTP or S3 box, with help restoring.
- Metrics agent draws CPU, memory, disk and network charts, sampled every five minutes.
Manual, by our engineers
Everything else, and every emergency
- Hands-on work. Fixes, tuning, migrations, upgrades and the other jobs listed above on this page.
- Emergency work. A hacked site, an outage or a failed update is handled by a person who investigates and fixes it, not by a script.
- Things we do not automate. Anything the tools do not cover is done by hand, over SSH, WHM or RDP, on a login you can remove at any time.
The tools are optional, run on Linux servers and are installed by you with one command each. Every job our team does is recorded as a task in your dashboard with the details, and you get an email when it is updated.
How it works
- 1
Sign up
Create an account, choose a plan and add the server you want managed.
- 2
Install the tools
Run one command per tool. They then work by themselves and report to your dashboard. For hands-on work you give us a login you can remove at any time.
- 3
Automatic, with people behind it
The tools watch, scan and back up automatically and alert you. Our engineers do the rest by hand and handle every emergency, and you follow each task in your dashboard.
Questions about BigBlueButton
Can BigBlueButton work with our Moodle?
Yes, through the plugin. We configure the server side and test a class end to end.
Is it hard to upgrade?
It needs care because the version ties to the OS release. We plan upgrades and test on a copy.
What does it cost to have BigBlueButton managed?
Managed plans start at ₹1,999 a month for one server, and BigBlueButton is managed as part of the server. The pricing page lists what each plan includes. If a server is already infected, the emergency cleanup is a one-time ₹9,000 job.