What our engineers handle on DirectAdmin
This is the hands-on work, done by a person: the jobs the automatic tools cannot do for you.
- 1Run CustomBuild updates for Apache or Nginx, PHP versions and the mail stack
- 2Harden DirectAdmin: brute-force monitor, firewall, login keys and admin access limits
- 3Move accounts between servers using DirectAdmin backups and verify them
- 4Watch disk, quotas and mail queues, and fix problems before they reach customers
Problems we fix
Problem
CustomBuild fails to compile PHP or Apache
What we do
We read the build log, fix the missing library or option, rebuild and test that all sites still load.
Problem
The mail queue fills with spam from one account
What we do
We find the compromised script or password, stop the abuse, clean the queue and set outbound limits.
Problem
Backups fail or restore with missing data
What we do
We check the backup schedule, storage and permissions, fix the failing step and test a restore of a real account.
Automatic tools, and our team for the rest
RootManage is automatic server management with every tool in one place. The tools run by themselves on a schedule and report to one dashboard. Everything they cannot do, and every emergency, is handled by our engineers by hand.
Automatic
RootManage tools, running by themselves
- Server Health agent reports load, disk use and failed login attempts to your dashboard.
- Metrics agent draws CPU, memory, disk and network charts, sampled every five minutes.
- Uptime checks check the server every minute and email you when it stops answering, and again when it recovers.
- Backup agent runs scheduled backups at 02:00 IST to storage we provide or to your own SFTP or S3 box, with help restoring.
- Guard watches traffic for abnormal spikes and lets us block or unblock addresses. It is not an internet DDoS scrubber.
- Site Clean scans nightly at 03:00 IST for phishing pages, spam scripts and webshells, with suspend, quarantine or delete actions.
Manual, by our engineers
Everything else, and every emergency
- Hands-on work. Fixes, tuning, migrations, upgrades and the other jobs listed above on this page.
- Emergency work. A hacked site, an outage or a failed update is handled by a person who investigates and fixes it, not by a script.
- Things we do not automate. Anything the tools do not cover is done by hand, over SSH, WHM or RDP, on a login you can remove at any time.
The tools are optional, run on Linux servers and are installed by you with one command each. Every job our team does is recorded as a task in your dashboard with the details, and you get an email when it is updated.
How it works
- 1
Sign up
Create an account, choose a plan and add the server you want managed.
- 2
Install the tools
Run one command per tool. They then work by themselves and report to your dashboard. For hands-on work you give us a login you can remove at any time.
- 3
Automatic, with people behind it
The tools watch, scan and back up automatically and alert you. Our engineers do the rest by hand and handle every emergency, and you follow each task in your dashboard.
Questions about DirectAdmin
Is DirectAdmin a good alternative to cPanel?
It can be, especially on small servers and where licence cost matters. We run both, and can help you decide before you switch.
Do you sell the DirectAdmin licence?
No. The licence is bought from DirectAdmin or your provider, and we work on the licensed server.
What does it cost to have DirectAdmin managed?
Managed plans start at ₹1,999 a month for one server, and DirectAdmin is managed as part of the server. The pricing page lists what each plan includes. If a server is already infected, the emergency cleanup is a one-time ₹9,000 job.