What our engineers handle on Magento and Adobe Commerce
This is the hands-on work, done by a person: the jobs the automatic tools cannot do for you.
- 1Run the stack: Nginx, PHP-FPM, MySQL, Redis, OpenSearch and Varnish, tuned together
- 2Keep cron and indexers healthy and watch for stuck jobs
- 3Apply Magento security patches and PHP upgrades on staging first
- 4Back up the database and media, and test restoring a copy
Problems we fix
Problem
The admin or storefront is extremely slow
What we do
We check production mode, caches, indexers, Redis and PHP settings, and fix the largest delay first.
Problem
Search stops working or the catalog is out of date
What we do
We repair the search service and reindex, then fix the cron or indexer mode that fell behind.
Problem
A security patch is overdue
What we do
We apply it on a staging copy, test checkout and admin, then apply it to the live store in a quiet window.
Automatic tools, and our team for the rest
RootManage is automatic server management with every tool in one place. The tools run by themselves on a schedule and report to one dashboard. Everything they cannot do, and every emergency, is handled by our engineers by hand.
Automatic
RootManage tools, running by themselves
- Server Health agent reports load, disk use and failed login attempts to your dashboard.
- Uptime checks check the server every minute and email you when it stops answering, and again when it recovers.
- LiteHouse runs a low-priority audit of your website at 04:00 IST and lists findings you can act on.
- Site Clean scans nightly at 03:00 IST for phishing pages, spam scripts and webshells, with suspend, quarantine or delete actions.
- Backup agent runs scheduled backups at 02:00 IST to storage we provide or to your own SFTP or S3 box, with help restoring.
Manual, by our engineers
Everything else, and every emergency
- Hands-on work. Fixes, tuning, migrations, upgrades and the other jobs listed above on this page.
- Emergency work. A hacked site, an outage or a failed update is handled by a person who investigates and fixes it, not by a script.
- Things we do not automate. Anything the tools do not cover is done by hand, over SSH, WHM or RDP, on a login you can remove at any time.
The tools are optional, run on Linux servers and are installed by you with one command each. Every job our team does is recorded as a task in your dashboard with the details, and you get an email when it is updated.
How it works
- 1
Sign up
Create an account, choose a plan and add the server you want managed.
- 2
Install the tools
Run one command per tool. They then work by themselves and report to your dashboard. For hands-on work you give us a login you can remove at any time.
- 3
Automatic, with people behind it
The tools watch, scan and back up automatically and alert you. Our engineers do the rest by hand and handle every emergency, and you follow each task in your dashboard.
Questions about Magento and Adobe Commerce
Do you do Magento development or upgrades of the code?
We handle the infrastructure and patching. Custom module work and code upgrades are for your developers, and we prepare the environment for them.
Which hosting size does a Magento store need?
It depends on catalog size and traffic. We measure and recommend a size, and can resize or split services when the store grows.
What does it cost to have Magento and Adobe Commerce managed?
Managed plans start at ₹1,999 a month for one server, and Magento and Adobe Commerce is managed as part of the server. The pricing page lists what each plan includes. If a server is already infected, the emergency cleanup is a one-time ₹9,000 job.