What our engineers handle on Elasticsearch and OpenSearch
This is the hands-on work, done by a person: the jobs the automatic tools cannot do for you.
- 1Review the JVM heap, shard counts and index lifecycle so the cluster stays healthy
- 2Turn on security and TLS, and keep the HTTP port off the public internet
- 3Configure snapshots to a repository and test a restore
- 4Plan upgrades between versions, including reindexing where required
Problems we fix
Problem
The cluster turns yellow or red
What we do
We find unassigned shards (disk watermarks, allocation rules, a lost node), fix the cause and let it recover.
Problem
Nodes crash with out-of-memory errors
What we do
We tune the heap and shard sizes, reduce expensive queries and add alerts for heap pressure.
Problem
Search results are slow
What we do
We look at mappings, analysers and queries, and fix the ones that scan too much.
Automatic tools, and our team for the rest
RootManage is automatic server management with every tool in one place. The tools run by themselves on a schedule and report to one dashboard. Everything they cannot do, and every emergency, is handled by our engineers by hand.
Automatic
RootManage tools, running by themselves
- Server Health agent reports load, disk use and failed login attempts to your dashboard.
- Metrics agent draws CPU, memory, disk and network charts, sampled every five minutes.
- Uptime checks check the server every minute and email you when it stops answering, and again when it recovers.
- Backup agent runs scheduled backups at 02:00 IST to storage we provide or to your own SFTP or S3 box, with help restoring.
Manual, by our engineers
Everything else, and every emergency
- Hands-on work. Fixes, tuning, migrations, upgrades and the other jobs listed above on this page.
- Emergency work. A hacked site, an outage or a failed update is handled by a person who investigates and fixes it, not by a script.
- Things we do not automate. Anything the tools do not cover is done by hand, over SSH, WHM or RDP, on a login you can remove at any time.
The tools are optional, run on Linux servers and are installed by you with one command each. Every job our team does is recorded as a task in your dashboard with the details, and you get an email when it is updated.
How it works
- 1
Sign up
Create an account, choose a plan and add the server you want managed.
- 2
Install the tools
Run one command per tool. They then work by themselves and report to your dashboard. For hands-on work you give us a login you can remove at any time.
- 3
Automatic, with people behind it
The tools watch, scan and back up automatically and alert you. Our engineers do the rest by hand and handle every emergency, and you follow each task in your dashboard.
Questions about Elasticsearch and OpenSearch
Elasticsearch or OpenSearch?
They share a history and a lot of behaviour. We manage both, and pick based on your application, licensing preference and the tools that integrate with it.
Can you manage the ELK stack for logs?
Yes. We look after the search cluster, ingestion and dashboards, and set retention so logs do not fill the disks.
What does it cost to have Elasticsearch and OpenSearch managed?
Managed plans start at ₹1,999 a month for one server, and Elasticsearch and OpenSearch is managed as part of the server. The pricing page lists what each plan includes. If a server is already infected, the emergency cleanup is a one-time ₹9,000 job.