What our engineers handle on PrestaShop
This is the hands-on work, done by a person: the jobs the automatic tools cannot do for you.
- 1Match the PHP version and extensions to your PrestaShop release
- 2Enable caching and tune MySQL for catalog and cart queries
- 3Review file permissions and the admin folder, and apply security updates
- 4Back up the shop and test restoring it
Problems we fix
Problem
A module update broke the shop
What we do
We switch off the module, restore the shop from a copy if needed and test the update separately before applying it again.
Problem
The back office is very slow
What we do
We check the database, cache and PHP limits and fix what is slow.
Problem
The shop shows errors after a PHP upgrade
What we do
We find the incompatible module or theme and either update it or move to the PHP version the shop supports.
Automatic tools, and our team for the rest
RootManage is automatic server management with every tool in one place. The tools run by themselves on a schedule and report to one dashboard. Everything they cannot do, and every emergency, is handled by our engineers by hand.
Automatic
RootManage tools, running by themselves
- Server Health agent reports load, disk use and failed login attempts to your dashboard.
- Uptime checks check the server every minute and email you when it stops answering, and again when it recovers.
- LiteHouse runs a low-priority audit of your website at 04:00 IST and lists findings you can act on.
- Site Clean scans nightly at 03:00 IST for phishing pages, spam scripts and webshells, with suspend, quarantine or delete actions.
- Backup agent runs scheduled backups at 02:00 IST to storage we provide or to your own SFTP or S3 box, with help restoring.
Manual, by our engineers
Everything else, and every emergency
- Hands-on work. Fixes, tuning, migrations, upgrades and the other jobs listed above on this page.
- Emergency work. A hacked site, an outage or a failed update is handled by a person who investigates and fixes it, not by a script.
- Things we do not automate. Anything the tools do not cover is done by hand, over SSH, WHM or RDP, on a login you can remove at any time.
The tools are optional, run on Linux servers and are installed by you with one command each. Every job our team does is recorded as a task in your dashboard with the details, and you get an email when it is updated.
How it works
- 1
Sign up
Create an account, choose a plan and add the server you want managed.
- 2
Install the tools
Run one command per tool. They then work by themselves and report to your dashboard. For hands-on work you give us a login you can remove at any time.
- 3
Automatic, with people behind it
The tools watch, scan and back up automatically and alert you. Our engineers do the rest by hand and handle every emergency, and you follow each task in your dashboard.
Questions about PrestaShop
Can you migrate PrestaShop to a faster server?
Yes. We copy files and the database, test using a temporary address and switch DNS at a quiet time.
Do you update the PrestaShop version?
We prepare the server and test the upgrade on a copy. Module compatibility work belongs to your developers.
What does it cost to have PrestaShop managed?
Managed plans start at ₹1,999 a month for one server, and PrestaShop is managed as part of the server. The pricing page lists what each plan includes. If a server is already infected, the emergency cleanup is a one-time ₹9,000 job.