What our engineers handle on BIND and PowerDNS
This is the hands-on work, done by a person: the jobs the automatic tools cannot do for you.
- 1Configure zones, secondary servers and zone transfers securely
- 2Close open resolver and amplification holes by limiting recursion
- 3Set up DNSSEC and key rollover where you want it
- 4Monitor responses from outside and alert when a server stops answering
Problems we fix
Problem
A DNS change does not reach the secondary server
What we do
We check serials, NOTIFY and transfer permissions, fix them and confirm both servers answer the same.
Problem
The server is used in DNS amplification attacks
What we do
We turn off open recursion, add rate limiting and check that only your networks can query recursively.
Problem
Domains stop resolving after a DNSSEC change
What we do
We fix the DS record or signing state, or temporarily remove DNSSEC to restore service and re-enable it correctly.
Automatic tools, and our team for the rest
RootManage is automatic server management with every tool in one place. The tools run by themselves on a schedule and report to one dashboard. Everything they cannot do, and every emergency, is handled by our engineers by hand.
Automatic
RootManage tools, running by themselves
- Server Health agent reports load, disk use and failed login attempts to your dashboard.
- Uptime checks check the server every minute and email you when it stops answering, and again when it recovers.
- Guard watches traffic for abnormal spikes and lets us block or unblock addresses. It is not an internet DDoS scrubber.
- Backup agent runs scheduled backups at 02:00 IST to storage we provide or to your own SFTP or S3 box, with help restoring.
Manual, by our engineers
Everything else, and every emergency
- Hands-on work. Fixes, tuning, migrations, upgrades and the other jobs listed above on this page.
- Emergency work. A hacked site, an outage or a failed update is handled by a person who investigates and fixes it, not by a script.
- Things we do not automate. Anything the tools do not cover is done by hand, over SSH, WHM or RDP, on a login you can remove at any time.
The tools are optional, run on Linux servers and are installed by you with one command each. Every job our team does is recorded as a task in your dashboard with the details, and you get an email when it is updated.
How it works
- 1
Sign up
Create an account, choose a plan and add the server you want managed.
- 2
Install the tools
Run one command per tool. They then work by themselves and report to your dashboard. For hands-on work you give us a login you can remove at any time.
- 3
Automatic, with people behind it
The tools watch, scan and back up automatically and alert you. Our engineers do the rest by hand and handle every emergency, and you follow each task in your dashboard.
Questions about BIND and PowerDNS
Should I run my own DNS?
Only if you need the control. A hosted DNS service is often simpler and tolerant of mistakes, and we can help you decide and move.
Can you migrate DNS without downtime?
Yes. We copy the zones, lower TTLs, test the new servers and then change the nameservers.
What does it cost to have BIND and PowerDNS managed?
Managed plans start at ₹1,999 a month for one server, and BIND and PowerDNS is managed as part of the server. The pricing page lists what each plan includes. If a server is already infected, the emergency cleanup is a one-time ₹9,000 job.