What our engineers handle on Softaculous
This is the hands-on work, done by a person: the jobs the automatic tools cannot do for you.
- 1Check the licence, plugin version and panel integration
- 2Keep the script list and automatic updates working
- 3Review the backup and clone features and where they store data
- 4Fix failed installs by looking at PHP, permissions and disk space
Problems we fix
Problem
Installs fail with a permissions or PHP error
What we do
We read the install log, correct the account settings or PHP limits that block the script and re-run the install.
Problem
Softaculous shows an invalid licence
What we do
We check the server IP registration and licence status, and help you update it so the plugin works again.
Problem
Softaculous backups fill the disk
What we do
We set a retention policy and a better destination, and clean the old backups safely.
Automatic tools, and our team for the rest
RootManage is automatic server management with every tool in one place. The tools run by themselves on a schedule and report to one dashboard. Everything they cannot do, and every emergency, is handled by our engineers by hand.
Automatic
RootManage tools, running by themselves
- Server Health agent reports load, disk use and failed login attempts to your dashboard.
- Uptime checks check the server every minute and email you when it stops answering, and again when it recovers.
- Backup agent runs scheduled backups at 02:00 IST to storage we provide or to your own SFTP or S3 box, with help restoring.
- Site Clean scans nightly at 03:00 IST for phishing pages, spam scripts and webshells, with suspend, quarantine or delete actions.
Manual, by our engineers
Everything else, and every emergency
- Hands-on work. Fixes, tuning, migrations, upgrades and the other jobs listed above on this page.
- Emergency work. A hacked site, an outage or a failed update is handled by a person who investigates and fixes it, not by a script.
- Things we do not automate. Anything the tools do not cover is done by hand, over SSH, WHM or RDP, on a login you can remove at any time.
The tools are optional, run on Linux servers and are installed by you with one command each. Every job our team does is recorded as a task in your dashboard with the details, and you get an email when it is updated.
How it works
- 1
Sign up
Create an account, choose a plan and add the server you want managed.
- 2
Install the tools
Run one command per tool. They then work by themselves and report to your dashboard. For hands-on work you give us a login you can remove at any time.
- 3
Automatic, with people behind it
The tools watch, scan and back up automatically and alert you. Our engineers do the rest by hand and handle every emergency, and you follow each task in your dashboard.
Questions about Softaculous
Do you provide the Softaculous licence?
No. It is bought from Softaculous or your provider. We manage the server it is installed on.
Is Softaculous safe for customers?
It keeps scripts updated when auto-update is on, which helps. Plugins and themes remain customers' responsibility, and we can scan for malware regularly.
What does it cost to have Softaculous managed?
Managed plans start at ₹1,999 a month for one server, and Softaculous is managed as part of the server. The pricing page lists what each plan includes. If a server is already infected, the emergency cleanup is a one-time ₹9,000 job.