What our engineers handle on iRedMail
This is the hands-on work, done by a person: the jobs the automatic tools cannot do for you.
- 1Run iRedMail upgrade scripts and OS updates with a backup first
- 2Add domains, mailboxes and DKIM keys, and check DNS records
- 3Tune spam and virus filtering to reduce false positives
- 4Back up mailboxes and configuration and test a restore
Problems we fix
Problem
Mail is delayed in the queue
What we do
We read the queue and logs, find why messages are deferred and fix the filter, DNS or resource problem.
Problem
Legitimate mail is quarantined as spam
What we do
We adjust thresholds and allow lists and train the filter so fewer good messages are caught.
Problem
An upgrade script fails
What we do
We restore from backup if needed and re-run the upgrade through the supported steps.
Automatic tools, and our team for the rest
RootManage is automatic server management with every tool in one place. The tools run by themselves on a schedule and report to one dashboard. Everything they cannot do, and every emergency, is handled by our engineers by hand.
Automatic
RootManage tools, running by themselves
- Server Health agent reports load, disk use and failed login attempts to your dashboard.
- Uptime checks check the server every minute and email you when it stops answering, and again when it recovers.
- Guard watches traffic for abnormal spikes and lets us block or unblock addresses. It is not an internet DDoS scrubber.
- Backup agent runs scheduled backups at 02:00 IST to storage we provide or to your own SFTP or S3 box, with help restoring.
Manual, by our engineers
Everything else, and every emergency
- Hands-on work. Fixes, tuning, migrations, upgrades and the other jobs listed above on this page.
- Emergency work. A hacked site, an outage or a failed update is handled by a person who investigates and fixes it, not by a script.
- Things we do not automate. Anything the tools do not cover is done by hand, over SSH, WHM or RDP, on a login you can remove at any time.
The tools are optional, run on Linux servers and are installed by you with one command each. Every job our team does is recorded as a task in your dashboard with the details, and you get an email when it is updated.
How it works
- 1
Sign up
Create an account, choose a plan and add the server you want managed.
- 2
Install the tools
Run one command per tool. They then work by themselves and report to your dashboard. For hands-on work you give us a login you can remove at any time.
- 3
Automatic, with people behind it
The tools watch, scan and back up automatically and alert you. Our engineers do the rest by hand and handle every emergency, and you follow each task in your dashboard.
Questions about iRedMail
iRedMail or Mailcow?
iRedMail runs directly on the system; Mailcow runs in Docker. Both are good, and we choose by your skills and how you want to upgrade.
Can you move our mail from cPanel to iRedMail?
Yes. We copy mailboxes and then change the MX records once everything is tested.
What does it cost to have iRedMail managed?
Managed plans start at ₹1,999 a month for one server, and iRedMail is managed as part of the server. The pricing page lists what each plan includes. If a server is already infected, the emergency cleanup is a one-time ₹9,000 job.