Side by side
What they look after
RootManageThe operating system and the apps on your server: updates, hardening, backups, performance and security.
Host supportUsually the data centre, hardware, network and the base server. On an unmanaged plan, the software is your job.
When your site is hacked
RootManageMalware cleanup, finding the cause and hardening, at a fixed price.
Host supportOften they suspend the account and ask you to clean it. Some hosts offer cleanup as a paid extra.
Servers at other providers
RootManageWe work with servers at any provider.
Host supportThey support only the servers you rent from them.
"Why is my site slow?"
RootManageWe look at the server, database and apps and explain the cause.
Host supportThey check whether the server is up. Deeper tuning is usually outside basic support.
Backups
RootManageBackups are part of the managed plans, and restores can be tested.
Host supportOften optional or paid. Check whether backups are off the server and whether a restore was ever tested.
Migration
RootManageIncluded on the Pro and Enterprise plans, with a plan and testing before the switch.
Host supportSome hosts do free migrations, usually only into their own service.
Security watching
RootManageDaily security scans and alerts on the plans that include them.
Host supportBasic network protection. Scanning your own apps is usually up to you.
Cost
RootManageA fixed monthly price in rupees on top of your hosting.
Host supportIncluded in the hosting price, at the level of support that plan has.
Who should choose what
Host support may be enough if…
- Your host sells a fully managed plan that covers the software too.
- You or your team already run the server well.
- Your need is only hardware and network.
Choose RootManage if…
- You rent an unmanaged VPS, dedicated or cPanel server and need someone for the software.
- You want one team across several providers.
- You want a security and backup process you can see.
- You want help when something is hacked or slow.
Questions to ask before you choose
Ask these of anyone you are thinking of hiring, including us. Get the answers in writing.
- 1
Is my plan managed or unmanaged, and in writing, what does "managed" cover?
- 2
Who applies operating system and control panel updates?
- 3
Are backups stored off the server, and has a restore ever been tested?
- 4
If my site is hacked, will you clean it, or only suspend it?
- 5
What is the response time for a ticket, and is it the same at night?
- 6
Can I move to another plan or host without losing data?
Frequently asked questions
Does my hosting plan already include server management?
Read the plan carefully. "Managed" can mean hardware and network only, or it can include updates, backups and security. Ask your host what exactly is covered and what you must do yourself.
Can RootManage manage a server at my current host?
Yes. We work with servers at any provider, so you can keep your host and add managed support.
Will you replace my hosting company?
No. You keep your host for the hardware and network. We look after the software on top of it.
Does it work for dedicated servers and cloud servers?
Yes. We look after VPS, dedicated, cloud and cPanel servers, Linux or Windows.
What if my host already offers a "managed" plan?
Compare what is written in the plan. If it covers updates, security, backups and fast help for your software, you may not need us. If it covers only hardware and network, managed support fills the gap.
Related pages
Plans and prices
Fixed monthly plans in rupees for one server, five servers or a whole fleet.
Server migration
Moving to a better host? We move your site safely, with testing before the switch.
Hacked? Malware cleanup
A one-time fixed-price cleanup, with a written report.
RootScan (free)
A free malware scanner for cPanel and WHM servers.
This comparison describes common arrangements, not any one person or company. Details differ, so always ask what is covered in writing.